FaithFuel Privacy Policy
This Privacy Policy explains how FaithFuel collects, uses, shares, stores, and otherwise processes personal information when you use the website, mobile applications, Ask feature, and related services (collectively, the "Service").
Effective Date: May 7, 2026 | Last Updated: May 7, 2026
NEW MILTON STUDIOS LTD, a company incorporated in United Kingdom with registered office at 71-75 SHELTON STREET, LONDON, WC2H 9JQ, is the controller of personal information described in this Privacy Policy unless stated otherwise.
Important Notice About Sensitive Faith-Based Queries: The Ask feature and similar interactions may involve deeply personal spiritual, emotional, or sensitive topics. Because FaithFuel is a faith-based product, some user submissions may reveal religious or philosophical beliefs and may therefore constitute special-category or otherwise sensitive personal data in certain jurisdictions. FaithFuel requests that users do not submit more personal or sensitive information than is reasonably necessary for their intended interaction with the Service.
Who We Are
For privacy questions, rights requests, or complaints, contact support@newmiltonstudios.com. If required by applicable law, FaithFuel will designate and identify an applicable data-protection officer or EU/UK representative.
Information We Collect
FaithFuel may collect information you provide directly, information collected automatically from your device or browser, and information received from service providers that support operation of the Service.
This may include account details, contact submissions, support requests, subscription status, entitlement records, technical telemetry, device and browser information, IP-related information, app instance identifiers, crash data, authentication metadata, anti-abuse signals, and Ask prompts and generated responses.
How We Use Information
FaithFuel uses personal information to provide, secure, maintain, support, analyse, and improve the Service; to authenticate users; to process subscriptions and entitlements; to respond to enquiries; to prevent fraud and abuse; to comply with legal obligations; and to enforce rights and agreements.
Legal Bases for Processing
Depending on the jurisdiction and the context of processing, FaithFuel may rely on one or more of the following legal bases:
Illustrative lawful-bases matrix.
Special-Category / Sensitive Data
Where applicable law treats religious-belief information or similar content as special-category or sensitive data, FaithFuel will process such information only where a valid legal basis exists.
Cookies, SDKs, Analytics and Advertising Technologies
FaithFuel may use cookies, software development kits, pixels, local storage, and similar technologies for authentication, security, preferences, analytics, diagnostics, advertising delivery, and advertising measurement.
Service Providers and Categories of Recipients
FaithFuel may share personal information with service providers and partners that support infrastructure, hosting, authentication, diagnostics, crash reporting, analytics, subscription management, payment administration, advertising, messaging, customer support, and anti-abuse functions.
International Transfers
FaithFuel and its service providers may process personal information in multiple countries depending on infrastructure, support arrangements, and vendor operations.
Where personal information is transferred outside the UK, EEA, or another jurisdiction that restricts international transfers, FaithFuel will implement an appropriate transfer mechanism recognised by applicable law, such as an adequacy decision, standard contractual clauses, a UK international transfer addendum, or another lawful safeguard.
Users may request further information about the applicable transfer safeguards by contacting FaithFuel using the details set out below, subject to confidentiality and legal limitations.
Retention
FaithFuel retains personal information for as long as reasonably necessary for the purposes set out in this Privacy Policy, including account management, support, security, legal compliance, dispute resolution, and enforcement.
Your Rights and Choices
Subject to applicable law, users may have rights to access, correct, delete, restrict, object to, or port certain personal information, and to withdraw consent where processing is based on consent.
Users may also have rights to complain to a supervisory authority or regulator in their place of residence, place of work, or the place of an alleged infringement, where such rights exist under applicable law.
FaithFuel may need to verify identity and request scope before processing a rights request. FaithFuel may decline or limit requests where permitted by law.
Children
FaithFuel is not directed to children under 13, or under any higher digital age threshold that applies in a particular jurisdiction, without appropriate parental or guardian involvement where legally required.
If FaithFuel becomes aware that personal information has been collected from a child in violation of applicable law, FaithFuel will take appropriate steps to review and delete the information or otherwise address the issue in accordance with applicable law.
Security
FaithFuel uses commercially reasonable administrative, technical, and organisational safeguards intended to protect information against unauthorised access, misuse, alteration, and loss. No method of transmission or storage is completely secure, and absolute security cannot be guaranteed.
Changes to This Policy
FaithFuel may update this Privacy Policy from time to time to reflect legal, operational, product, or security changes. Material changes will be highlighted by updating the effective date and, where required by law, by providing additional notice.
Contact Details
For privacy questions, rights requests, or complaints, contact support@newmiltonstudios.com or write to:
NEW MILTON STUDIOS LTD, 71-75 SHELTON STREET, LONDON, WC2H 9JQ, United Kingdom.